Returns & Warranty
We Stand Behind
Every Gram
Buying gear online shouldn't feel risky. Our return policy is designed to give you complete confidence in every purchase.
30-Day Free Returns
Changed your mind? No problem. Return any unused item within 30 days for a full refund. We'll even cover the return shipping.
Lifetime Warranty
Every Helium product is covered against manufacturing defects and design deficiencies. If it breaks due to our fault, we'll replace it.
No Questions Asked
We trust our customers. Returns don't require lengthy explanations or manager approvals. Your satisfaction is the only metric that matters.
Fast Processing
Refunds are processed within 3-5 business days of receiving your return. Exchanges ship the same day when possible.
Return Policy
30-Day Satisfaction Guarantee
If you're not completely satisfied with your purchase, return it within 30 days of delivery for a full refund. Items must be unused and in original packaging. We provide free return shipping for all domestic orders.
How Returns Work
- Email returns@heliumgear.com with your order number
- Receive a prepaid return label within 24 hours
- Pack the item securely and drop off at any carrier location
- Refund processed within 3-5 business days of receipt
Warranty Policy
What's Covered
Every Helium product carries a lifetime warranty against:
- Manufacturing defects — faulty stitching, material flaws, structural failures
- Design deficiencies — if a product doesn't perform as intended due to our design choices
What's Not Covered
- Normal wear and tear from regular use
- Damage from accidents, misuse, or modifications
- Cosmetic damage that doesn't affect functionality
Our Commitment
We don't just want to sell you gear—we want to earn customers for life. If you ever have an issue with a Helium product, reach out. We'll make it right, whether that means a repair, replacement, or refund. No fine print, no runaround.
Need Help?
Our support team is here to help with returns, warranty claims, or any questions.
Email: support@heliumgear.com
Response time: Within 24 hours
Frequently Asked Questions
How do I start a return?
Email us at returns@heliumgear.com with your order number. We'll send you a prepaid return label within 24 hours. Pack the item in any box and drop it off at any carrier location.
What condition does the item need to be in?
For standard returns, items should be unused and in original packaging. For warranty claims, we accept items in any condition—that's how we identify and fix design issues.
Can I exchange for a different item?
Absolutely. Let us know what you'd like instead, and we'll ship it as soon as your return is on its way back. No need to wait for us to receive it first.
What's covered under warranty?
Manufacturing defects (stitching failures, material flaws, structural issues) and design deficiencies (if something doesn't work as intended). Normal wear and tear from years of adventures is expected and not covered.
How long does the warranty last?
Our warranty covers the lifetime of the product. If a manufacturing defect appears after 5 years of use, we'll still honor it. We build gear to last, and we stand behind that.
Do I need to keep my receipt?
We keep records of all purchases. If you can't find your order confirmation, just provide the email address used at checkout and we'll locate your order.
🤝
Our Promise
We believe great products shouldn't need restrictive return policies. When you buy from Helium, you're not just getting gear—you're getting our commitment to your complete satisfaction.